We want you to be happy with your purchase! If you have any issues or problems with your order, please call us so we can assist.
Under the Distance Selling Regulations (2000) you have the right to cancel the contract relating to your order at any time up to the end of 7 working days after the goods are delivered. Some products are exempt, and cannot be returned after processing of your order has begun. Examples include goods made to your specifications or modified from the manufacturer’s original specifications by your request. These include, but are not limited to, arrow shafts cut to your length, fletching of arrows, some custom made bows and custom made bowstrings. DVD’s may not be returned if unsealed.
If you exercise your right of cancellation, you will be responsible for returning the goods to us at your own cost. The Distance Selling Regulations place a duty on you to take reasonable care of the goods once you have exercised your right to cancel. Returned items must be packaged properly and shipped with appropriate insurance and traceability. Phoenix-Archery will refund you within 30 days the value of the original order.
Returns Procedure & Warranty:
We want you to be happy with your purchase!
If you have any issues or problems with your order, please call us direct on so that we can assist.
If you have a faulty product still under the manufacturer’s warranty, or wish to return any unwanted items to us, please follow the steps as set out below.
1) Call us. Please do not send anything back to us without speaking to us first!
2) We will discuss the best method of return and email your confirmation.
3) After steps one and two have been completed, send it back to us. The Distance Selling Regulations (2000) places a duty on you to take reasonable care of the goods. Returned items must be packaged properly and shipped with appropriate insurance and traceability.
4) If it is the return of unwanted items, we will refund you within 30 days the value of the original order. If the items require warranty service we will handle the claim under the guidlines of the manufacturer’s warranty.
A note about postage costs (UK ONLY) – If your item arrived faulty or fails within 30 days, we will also refund your return postage costs. (Postage method must be agreed in advance, IN WRITING by Phoenix-Archery. If you send back items using a more expensive service, then we will not refund the extra costs).
If the items require service after 30 days then you will be responsible for the return cost to us, and we will cover the shipping of the repaired/replaced item to you.
Important Warranty Information Regarding International Orders:
While the majority of products shipped abroad give a trouble-free life, sometimes warranty service is required.
For international orders on all items Phoenix-Archery will not cover shipping expenses for the return of goods or the sending out of replacement goods.
You will be responsible for shipping both ways.
For items manufactured by Phoenix-Archery, you will be responsible for the shipping back to us, but we will cover the shipping of the repair/replacement item to you.
Please consider this important point when having goods delivered outside the United Kingdom.
Please also consider that it is a likely requirement of the manufacturer that faulty goods be sent back to the place of purchase. Sometimes manufacturers may handle claims directly.
If you need to return goods to us, CONTACT US FIRST for instructions! Do not ship anything to us without instructions from us.
You will be liable for all import duties and local taxes, so please check with your customs office if you have any questions related to this.
If this is not acceptable, please buy locally.